E-VOLUCIONA INNOVATION HUB
Here you can listen again to the interview that Contact Center Hub conducted with Antonio Diaz, Ceo of E-voluciona by Intelcia where they talked about the innovation hub and how it has become one of the most successful projects for the company.
E-volution by Intelcia is the strategic area with which we have overcome multiple challenges and achieved great success. During this video interview, the five principal lines of innovation that are being worked on are detailed:
Natural language understanding
Automation and robotisation of processes
Real-time assistance to agents
With more than 150 innovation initiatives launched in 2022 alone, Antonio Diaz explained in detail some of them, such as authoritarian understanding systems to improve sales or the implementation of bots in Whatsapp to address customer needs instantly.
Every company is faced with dilemmas and choices to make every day. For this reason, decision-making takes on a metaphysical relevance for their success and survival. In the words of Antonio Díaz “In the case of E-voluciona, we have it clear. In ranking technology, business and customer, our priority will always be led by the customers. Without the customer there is no business and technology is useless without the business”.