EVOLUCIONA - Evoluciona

Enhance your customer experience and let your employees focus on high value activities. Let us improve your rule base processes, multiply your productvity and reduce your costs through technology and intelligent outsourcing.

WHAT WE DO

We offer solutions to drive processes transformation and BPaaS adoption. E-voluciona has helped clients to turn their operations from good to best in class.

Digital process reinvention

Digital insights.
Design thinking.
Value stream mapping.
Intelligence process automation as a service

Digital Operations as a Service

Process Digital Transformation.
Aligning strategy to change.
Digital Workforce (RPA, AI).
BPM for Agile Operations (claims, complaints, loans, onboarding…).
Cognitive Technologies and models (Image, Voice, learning machine).
Assets Digitization and Management.
Portals and Mobile Applications.

Digital customer experience

Customer Journey Design.
Digital Customer Engagement.
Biometric Identification (Video, Voice).
Digital Signature (Video, Voice, SMS, Mail).
Videoassistance / Videoclaims.
Visual IVR and Chatbots.
Digital Data Gathering.
Customer Experience Dashboard.

Agile Decision Making

Cloud Data Visualization.
Business Intelligence Scorecards.
AI Analytics and Models.

WE ENSURE THE DELIVERY OF YOUR MISSION

Ever growing workloads, shrinking workforces, ever tighter budgets, increasing compliance requirements, rising data security concerns, and growing customer expectations…as an executive, these are pressures you live and breathe every day.

E-voluciona provides alternative sourcing options. We make processes and operations more agile and cost effective by augmenting human abilities with digital power. We show our compromise by executing them for you.

Our approach:
· Maximizes workforce productivity
· It’s quick and easy to implement
· Ensures compliance and fulfills IT requirements
· Embraces leading technologies and solutions to drive the digital agenda.

How you can benefit from
E-VOLUCIONA

We provide end to end solutions from concept to implementation and process management.

Our solutions are flexible, scalable and easy to implement.

Our results are tangible and we compromise with them.

WHY E-Voluciona?

WE ARE FAST

We offer Agile Methodology. Our work squads are dedicated exclusively to your project to ensure reliable and very fast solutions.

WE ARE YOUR SOURCE OF COMPETITIVE ADVANTAGE

E-voluciona offers maximum efficiency in cost optimisation, flexibility, improvement of processes and increased productivity.

OUR EXPERIENCE IS YOUR BEST ALLY

We turn your back office into our front office, applying our experience and knowledge in the efficient management of resources. We take care of all your Business Processes.

WE WORK WITH NON-INTRUSIVE TECHNOLOGIES

Our solutions coexist with your own technologies facilitating implementation and management. No modifications of in-house technologies are required. No hardware / software investment is needed.

WE OFFER AN END TO END SERVICE

E-voluciona implements efficient, complete and very agile solutions. We enhance the productivity of people, applying technology in those processes in which automation multiplies efficiency.

FACTS, NO FICTION

OUR VALUE-ADDED PROPOSAL

Small is beautiful: The value of structured
Data in improving business traceability

Although the importance of Big Data continues to grow, simple structured data may be the key that will give you many of the answers you need in order to improve your business.

E-voluciona has designed and developed a Data Intelligence Model (BI) for one of the main Telco companies in order to improve its on-line sales funnel through digital channels.

The BI system allows continuous monitoring of sales throughout the commercial activation cycle, identifying early churn root-causes in order to improve conversion rates.

1/4

OUR VALUE-ADDED PROPOSAL

The power of voice: transforming order management with Artificial Intelligence

We are developing a new way of working based on A.I. that increases efficiency and reduces errors in registering and processing orders.

The A.I. developed by E-voluciona works autonomously, reading non-structured information from orders placed by the customers via voice message. This information is later used by the A.I. in order to automatically process the shipping orders.

2/4

OUR VALUE-ADDED PROPOSAL

When facts exceed commitment:

One of the world’s top-10 telco company decides to outsource and centralize its delivery business processes, looking for cost-efficiency and customer experience improvement.

E-voluciona has been selected as a global service partner to lead this transformation. We implement and operate an intelligent BPaaS model, equipped with the most advanced digital technologies such as workforce multiplier and driver of consistent compliance of service delivery times.

3/4

OUR VALUE-ADDED PROPOSAL

Improving Regulatory Compliance and Maximizing Efficiency: A partnership story between humans and robots

Our client, one of the world’s largest utility companies, relies on E-voluciona to create and operate a Robotic Center of Excellence where people and robots coexist and operate seamlessly: our Digital Workforce model.

This Robotic Center of Excellence is a pillar of its strategic plan for increasing compliance requirements and improving data security standards.

4/4

The Digital Workforce model guarantees the quality of +500,000 sales per year closed by the taskforces, saving costs and time.