Success story: Speech Analytics at the service of Quality The Platinum Contact Center Awards for the Best IT Project in…
customer experience
E-VOLUCIONA INNOVATION HUB Here you can listen again to the interview that Contact Center Hub conducted with Antonio Diaz, Ceo…
It is a challenge that companies currently have to know how to improve the customer experience through user knowledge and…
Innovation is the engine that drives us to keep adapting to every change that digital transformation brings. In the case…
Company specialising in improving customer experience and transforming operations processes Solutions at the forefront of ‘human and digital convergence’. A…
The time is coming when the signing and automatic execution of legal agreements will prevent huge headaches. As in any process where technological solutions have been rolled out, times will be cut, procedures will be simplified, costs will be reduced and efficiency will be multiplied.
Digital transformation enables businesses to offer their customers more personalised services, so improving their quality and reputation.
A few years ago, the expression Big Data seemed very technological and complicated. Nowadays, it’s already a reality in our lives.
The time has long gone when companies contacted their customers by post or phone call. Now, with social media and the internet, contact is much more fluid and is, moreover, two-way. This way, a well-known app like Whatsapp can be a sensational tool for boosting our customer care.
Digital transformation is becoming increasingly more present, processes are being automated and technology accompanies people in actions that used to be physical.