Success story: Speech Analytics at the service of Quality The Platinum Contact Center Awards for the Best IT Project in…
inteligencia artificial
WE ARE LIVING IN A NEW ERA OF CONNECTION Recent conversations about the metaverse have become contradictory, from those sceptical…
It is a challenge that companies currently have to know how to improve the customer experience through user knowledge and…
It has been the word of the year 2022, and we already know why artificial intelligence is changing how we…
Innovation is the engine that drives us to keep adapting to every change that digital transformation brings. In the case…
While the hype of artificial intelligence (AI) and its potential role as a driver of transformational change to businesses and industries is pervasive, there are limited insights into what companies are actually doing to reap its benefits.